{"id":212541,"date":"2024-10-22T11:45:53","date_gmt":"2024-10-22T09:45:53","guid":{"rendered":"https:\/\/www.lb25.de\/returns\/"},"modified":"2025-10-29T15:35:07","modified_gmt":"2025-10-29T14:35:07","slug":"returns","status":"publish","type":"page","link":"https:\/\/www.lesebrille.de\/en\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"212541\" class=\"elementor elementor-212541 elementor-54533\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2965948f e-con-full e-flex e-con e-child\" data-id=\"2965948f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8b882d elementor-widget elementor-widget-template\" data-id=\"f8b882d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"219319\" class=\"elementor elementor-219319 elementor-219316 elementor-219316\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38abcd83 e-con-full e-flex e-con e-child\" data-id=\"38abcd83\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-27efaff9 e-flex e-con-boxed e-con e-child\" data-id=\"27efaff9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-161508c1 e-flex e-con-boxed e-con e-parent\" data-id=\"161508c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-24aa12b e-con-full e-flex e-con e-child\" data-id=\"24aa12b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b1158e elementor-widget elementor-widget-spacer\" data-id=\"9b1158e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d63acdc elementor-widget elementor-widget-text-editor\" data-id=\"d63acdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><strong data-start=\"198\" data-end=\"265\">Your new reading glasses don&#8217;t quite meet your expectations?<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b395986 elementor-widget elementor-widget-text-editor\" data-id=\"b395986\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Maybe the prescription doesn&#8217;t fit perfectly or you don&#8217;t like the design after all &#8211; no problem: you can return your reading glasses to us within 14 days without any problems.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e39cb52 elementor-widget elementor-widget-button\" data-id=\"e39cb52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/lesebrille.returnless.com\/de\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">to the returns portal<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b54f101 elementor-widget elementor-widget-heading\" data-id=\"b54f101\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How to ensure your return goes smoothly<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8f7894 elementor-widget elementor-widget-text-editor\" data-id=\"c8f7894\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Please note the following information so that we can process your return quickly:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac2e5f7 elementor-widget elementor-widget-heading\" data-id=\"ac2e5f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">1. article condition<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdafaad elementor-widget elementor-widget-text-editor\" data-id=\"bdafaad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>We only take back reading glasses if they are unused and in their original condition.<\/li>\n<li>A short fitting is of course permitted.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2048cb9 elementor-widget elementor-widget-heading\" data-id=\"2048cb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">2. stickers &amp; labels<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45725e4 elementor-widget elementor-widget-text-editor\" data-id=\"45725e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li data-start=\"799\" data-end=\"872\">\n<p data-start=\"801\" data-end=\"872\">All original stickers and labels must remain on the glasses.<\/p>\n<\/li>\n<li data-start=\"876\" data-end=\"955\">\n<p data-start=\"878\" data-end=\"955\">As soon as stickers or labels have been removed or damaged, a return is unfortunately no longer possible.<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0705f6d elementor-widget elementor-widget-heading\" data-id=\"0705f6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">3rd case<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3732abc elementor-widget elementor-widget-text-editor\" data-id=\"3732abc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>If a case was supplied, please return it as well.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d1d2d6 elementor-widget elementor-widget-heading\" data-id=\"1d1d2d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">4th packaging<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0444ca6 elementor-widget elementor-widget-text-editor\" data-id=\"0444ca6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li data-start=\"1067\" data-end=\"1147\">\n<p data-start=\"1069\" data-end=\"1147\">Pack the reading glasses carefully in the <strong data-start=\"1112\" data-end=\"1144\">original protective bag.<\/strong><\/p>\n<\/li>\n<li data-start=\"1151\" data-end=\"1223\">\n<p data-start=\"1153\" data-end=\"1223\">This prevents damage during transportation and speeds up processing.<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-044b16a elementor-widget elementor-widget-heading\" data-id=\"044b16a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Processing fee<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e40cc4b elementor-widget elementor-widget-text-editor\" data-id=\"e40cc4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If the return conditions are not met, we reserve the right to charge a <strong data-start=\"1342\" data-end=\"1372\">processing fee of \u20ac5<\/strong>.<\/p>\n<p>Thank you for your support &#8211; this will enable us to process your return particularly quickly and easily.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60b7ebb elementor-widget elementor-widget-spacer\" data-id=\"60b7ebb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-545f0ee e-flex e-con-boxed e-con e-parent\" data-id=\"545f0ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8107eec elementor-widget elementor-widget-heading\" data-id=\"8107eec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions about returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5839624 elementor-widget elementor-widget-n-accordion\" data-id=\"5839624\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9250\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-9250\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How the return shipment works <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9250\" class=\"elementor-element elementor-element-0898020 e-con-full e-flex e-con e-child\" data-id=\"0898020\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9250\" class=\"elementor-element elementor-element-4c1827b e-flex e-con-boxed e-con e-child\" data-id=\"4c1827b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-499c43d elementor-widget elementor-widget-text-editor\" data-id=\"499c43d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4 data-start=\"126\" data-end=\"175\">How returns work with Returnless<\/h4>\n<p data-start=\"177\" data-end=\"320\">With our partner <strong data-start=\"197\" data-end=\"211\">Returnless<\/strong>, you can easily register your return online.<\/p>\n<p data-start=\"322\" data-end=\"358\"><strong data-start=\"322\" data-end=\"356\">Step-by-step instructions:<\/strong><\/p>\n<ol data-start=\"360\" data-end=\"1903\">\n<li data-start=\"360\" data-end=\"516\">\n<p data-start=\"363\" data-end=\"516\"><strong data-start=\"363\" data-end=\"384\">Verify your order<\/strong><br data-start=\"384\" data-end=\"387\">Open the returns portal and enter your <strong data-start=\"440\" data-end=\"457\">order number<\/strong> <strong data-start=\"493\" data-end=\"509\">and zip code <\/strong>.<\/p>\n<\/li>\n<li data-start=\"518\" data-end=\"655\">\n<p data-start=\"521\" data-end=\"655\"><strong data-start=\"521\" data-end=\"542\">Select item<\/strong><br data-start=\"542\" data-end=\"545\">Select the reading glasses(s) you wish to return and enter the appropriate quantity.<\/p>\n<\/li>\n<li data-start=\"657\" data-end=\"838\">\n<p data-start=\"660\" data-end=\"838\"><strong data-start=\"660\" data-end=\"686\">Specify the reason for return<\/strong><br data-start=\"686\" data-end=\"689\">Please select a reason for return, e.g. &#8220;prescription does not fit&#8221; or &#8220;design does not suit&#8221;. This will help us to improve our offer.<\/p>\n<\/li>\n<li data-start=\"840\" data-end=\"1116\">\n<p data-start=\"843\" data-end=\"1116\"><strong data-start=\"843\" data-end=\"869\">Please note the conditions<\/strong><br data-start=\"869\" data-end=\"872\">Please note that the glasses must be unused, in their original condition and with all labels\/stickers attached.<br data-start=\"985\" data-end=\"988\"><strong data-start=\"991\" data-end=\"1003\">Important:<\/strong> As soon as stickers or labels are removed or damaged, it is unfortunately no longer possible to return them.<\/p>\n<\/li>\n<li data-start=\"1118\" data-end=\"1368\">\n<p data-start=\"1121\" data-end=\"1368\"><strong data-start=\"1121\" data-end=\"1145\">Select shipping option<\/strong><br data-start=\"1145\" data-end=\"1148\">Select the shipping method offered in the portal, e.g. a parcel label to print out or a QR code for the collection point.<br data-start=\"1276\" data-end=\"1279\"><em data-start=\"1282\" data-end=\"1366\">Note: You are responsible for the return costs, provided there is no error on our part.<\/em><\/p>\n<\/li>\n<li data-start=\"1370\" data-end=\"1511\">\n<p data-start=\"1373\" data-end=\"1511\"><strong data-start=\"1373\" data-end=\"1404\">Receive label or QR code<\/strong><br data-start=\"1404\" data-end=\"1407\">You will receive the return label (PDF) or the QR code directly in the portal and also by e-mail.<\/p>\n<\/li>\n<li data-start=\"1513\" data-end=\"1707\">\n<p data-start=\"1516\" data-end=\"1707\"><strong data-start=\"1516\" data-end=\"1544\">Packing &amp; handing in the goods<\/strong><br data-start=\"1544\" data-end=\"1547\">Carefully pack the glasses in the original protective bag, enclose the case if necessary and hand in the parcel at the selected collection point.<\/p>\n<\/li>\n<li data-start=\"1709\" data-end=\"1903\">\n<p data-start=\"1712\" data-end=\"1903\"><strong data-start=\"1712\" data-end=\"1755\">Track your shipment &amp; receive a refund<\/strong><br data-start=\"1755\" data-end=\"1758\">You can track your return shipment online. After receipt and verification, we will refund the purchase amount via the payment method you used.<\/p>\n<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9251\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9251\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Are there any costs for returns?   <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9251\" class=\"elementor-element elementor-element-cc614ea e-con-full e-flex e-con e-child\" data-id=\"cc614ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9251\" class=\"elementor-element elementor-element-00f8d29 e-flex e-con-boxed e-con e-child\" data-id=\"00f8d29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a346dd elementor-widget elementor-widget-text-editor\" data-id=\"7a346dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The return costs shall be borne by you as the buyer, provided there is no error on our part (e.g. B. <strong data-start=\"301\" data-end=\"320\">Incorrect delivery<\/strong> or <strong data-start=\"326\" data-end=\"346\">damaged goods<\/strong>).<br data-start=\"348\" data-end=\"351\">In these cases, we will of course bear the costs for the return shipment.<br data-start=\"433\" data-end=\"436\">Please contact our customer service in advance so that we can check the facts individually and clarify together whether a return shipment is necessary.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f13551 elementor-widget elementor-widget-button\" data-id=\"2f13551\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.lesebrille.de\/en\/customer-service-2\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact customer service<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9252\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9252\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How long can items be returned?   <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9252\" class=\"elementor-element elementor-element-c4e94c9 e-con-full e-flex e-con e-child\" data-id=\"c4e94c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9252\" class=\"elementor-element elementor-element-f59bf3c e-flex e-con-boxed e-con e-child\" data-id=\"f59bf3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c76d37 elementor-widget elementor-widget-text-editor\" data-id=\"7c76d37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"108\" data-end=\"367\">You can return your reading glasses within <strong data-start=\"204\" data-end=\"216\">14 days<\/strong> of receiving the goods.<br data-start=\"251\" data-end=\"254\">The period begins on the day on which you or a person named by you received the order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9253\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9253\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> An article is defective   <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9253\" class=\"elementor-element elementor-element-d06370e e-flex e-con-boxed e-con e-child\" data-id=\"d06370e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9253\" class=\"elementor-element elementor-element-a372a81 e-con-full e-flex e-con e-child\" data-id=\"a372a81\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af5b551 elementor-widget elementor-widget-text-editor\" data-id=\"af5b551\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If your reading glasses arrive damaged or faulty, please contact our customer service immediately.<br data-start=\"266\" data-end=\"269\">We will check the case individually and let you know whether a return is necessary or whether we can help you quickly by other means.<br data-start=\"414\" data-end=\"417\">In these cases, we will of course cover the <strong data-start=\"472\" data-end=\"491\" data-is-only-node=\"\">return costs<\/strong> or send you a replacement directly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1669e3 elementor-widget elementor-widget-button\" data-id=\"e1669e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.lesebrille.de\/en\/customer-service-2\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact customer service<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9254\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9254\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> When will I get my money back? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9254\" class=\"elementor-element elementor-element-6070889 e-flex e-con-boxed e-con e-child\" data-id=\"6070889\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9254\" class=\"elementor-element elementor-element-7060cbf e-con-full e-flex e-con e-child\" data-id=\"7060cbf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c0cb31 elementor-widget elementor-widget-text-editor\" data-id=\"0c0cb31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>As soon as we have received and checked your return, we will usually refund the purchase amount within <strong data-start=\"225\" data-end=\"246\">a few working days (maximum 14 working days)<\/strong>.<br data-start=\"247\" data-end=\"250\">Refunds are always made via the <strong data-start=\"288\" data-end=\"327\">original payment method used<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9255\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9255\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Return address (at your own expense)   <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9255\" class=\"elementor-element elementor-element-28cd9a0 e-flex e-con-boxed e-con e-child\" data-id=\"28cd9a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9255\" class=\"elementor-element elementor-element-6f2f1e7 e-con-full e-flex e-con e-child\" data-id=\"6f2f1e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c049b6d elementor-widget elementor-widget-text-editor\" data-id=\"c049b6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"135\" data-end=\"283\">Please send your return &#8211; provided there is no error on our part &#8211; with sufficient postage to:<\/p>\n<p data-start=\"285\" data-end=\"376\"><strong data-start=\"285\" data-end=\"302\">LESEBRILLE.de<\/strong><br data-start=\"302\" data-end=\"305\">Philip Kurzenberger e.K.<br data-start=\"329\" data-end=\"332\">Fallstra\u00dfe 9<br data-start=\"344\" data-end=\"347\">81369 Munich<br data-start=\"360\" data-end=\"363\" data-is-only-node=\"\">Germany<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Your new reading glasses don&#8217;t quite meet your expectations? Maybe the prescription doesn&#8217;t fit perfectly or you don&#8217;t like the design after all &#8211; no problem: you can return your reading glasses to us within 14 days without any problems. to the returns portal How to ensure your return goes smoothly Please note the following [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-212541","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/pages\/212541","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/comments?post=212541"}],"version-history":[{"count":0,"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/pages\/212541\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/media?parent=212541"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}