{"id":212711,"date":"2023-03-07T13:11:32","date_gmt":"2023-03-07T12:11:32","guid":{"rendered":"https:\/\/www.lb25.de\/customer-service-2\/"},"modified":"2026-07-29T11:54:55","modified_gmt":"2026-07-29T09:54:55","slug":"customer-service-2","status":"publish","type":"page","link":"https:\/\/www.lesebrille.de\/en\/customer-service-2\/","title":{"rendered":"Customer service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"212711\" class=\"elementor elementor-212711 elementor-26577\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f4ee6b e-flex e-con-boxed e-con e-parent\" data-id=\"8f4ee6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6786112 elementor-widget elementor-widget-html\" data-id=\"6786112\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n  .lb-service {\n    width: 100%;\n    margin: 0;\n    padding: 0 14px 32px;\n    font-family: \"Open Sans\", Arial, sans-serif;\n    color: #123f42;\n    background: #ffffff;\n  }\n\n  .lb-service *,\n  .lb-service *::before,\n  .lb-service *::after {\n    box-sizing: border-box;\n  }\n\n  .lb-service__inner {\n    width: 100%;\n    max-width: 1180px;\n    margin: 0 auto;\n  }\n\n  .lb-service a {\n    color: inherit;\n  }\n\n  .lb-service__hero {\n    padding: 24px 18px;\n    border: 1px solid #d8e7e7;\n    border-radius: 20px;\n    background: linear-gradient(135deg, #f1f8f7 0%, #e3f1ef 100%);\n  }\n\n  .lb-service__badge {\n    display: inline-flex;\n    align-items: center;\n    gap: 7px;\n    margin: 0 0 10px;\n    padding: 6px 11px;\n    border: 1px solid #9fc9c5;\n    border-radius: 999px;\n    background: #ffffff;\n    color: #005f5f;\n    font-size: 13px;\n    font-weight: 700;\n    line-height: 1.2;\n    box-shadow: 0 4px 12px rgba(18, 63, 66, 0.08);\n  }\n\n  .lb-service__hero h1 {\n    max-width: 760px;\n    margin: 0 0 10px;\n    color: #123f42;\n    font-size: clamp(30px, 7vw, 48px);\n    font-weight: 800;\n    line-height: 1.08;\n    letter-spacing: -0.02em;\n  }\n\n  .lb-service__hero p {\n    max-width: 760px;\n    margin: 0;\n    color: #345b5d;\n    font-size: 16px;\n    line-height: 1.55;\n  }\n\n  .lb-service__section {\n    margin-top: 26px;\n  }\n\n  .lb-service__section-head {\n    margin: 0 0 14px;\n  }\n\n  .lb-service__section-head h2 {\n    margin: 0 0 5px;\n    color: #123f42;\n    font-size: clamp(23px, 5.5vw, 32px);\n    font-weight: 800;\n    line-height: 1.2;\n  }\n\n  .lb-service__section-head p {\n    margin: 0;\n    color: #526f71;\n    font-size: 15px;\n    line-height: 1.5;\n  }\n\n  .lb-service__contact-grid {\n    display: grid;\n    grid-template-columns: 1fr;\n    gap: 10px;\n  }\n\n  .lb-service__contact-card {\n    display: flex;\n    min-width: 0;\n    flex-direction: column;\n    align-items: flex-start;\n    padding: 17px;\n    border: 1px solid #d8e7e7;\n    border-radius: 16px;\n    background: #ffffff;\n    box-shadow: 0 6px 18px rgba(18, 63, 66, 0.06);\n  }\n\n  .lb-service__contact-card--primary {\n    border-color: #9fc9c5;\n    background: #f5fbfa;\n  }\n\n  .lb-service__contact-icon {\n    display: inline-flex;\n    width: 38px;\n    height: 38px;\n    align-items: center;\n    justify-content: center;\n    margin-bottom: 10px;\n    border-radius: 50%;\n    background: #dff1ef;\n    color: #005f5f;\n    font-size: 19px;\n    line-height: 1;\n  }\n\n  .lb-service__contact-card h3 {\n    margin: 0 0 5px;\n    color: #123f42;\n    font-size: 18px;\n    font-weight: 800;\n    line-height: 1.25;\n  }\n\n  .lb-service__contact-card p {\n    flex: 1;\n    margin: 0 0 13px;\n    color: #526f71;\n    font-size: 14px;\n    line-height: 1.5;\n  }\n\n  .lb-service__button {\n    display: inline-flex;\n    min-height: 44px;\n    width: 100%;\n    align-items: center;\n    justify-content: center;\n    padding: 10px 16px;\n    border: 1px solid #005f5f;\n    border-radius: 12px;\n    background: #ffffff;\n    color: #005f5f !important;\n    font: inherit;\n    font-size: 15px;\n    font-weight: 800;\n    line-height: 1.25;\n    text-align: center;\n    text-decoration: none !important;\n    cursor: pointer;\n    transition: transform 0.18s ease, box-shadow 0.18s ease, background 0.18s ease;\n  }\n\n  .lb-service__button--primary {\n    border-color: #e5c238;\n    background: #f6d64a;\n    color: #123f42 !important;\n  }\n\n  .lb-service__button:hover {\n    transform: translateY(-1px);\n    box-shadow: 0 7px 16px rgba(18, 63, 66, 0.12);\n  }\n\n  .lb-service__button:focus-visible,\n  .lb-service__quick-link:focus-visible,\n  .lb-service__faq summary:focus-visible {\n    outline: 3px solid rgba(0, 95, 95, 0.28);\n    outline-offset: 3px;\n  }\n\n  .lb-service__availability {\n    display: grid;\n    grid-template-columns: 1fr;\n    gap: 7px;\n    margin-top: 10px;\n    padding: 13px 15px;\n    border-radius: 14px;\n    background: #123f42;\n    color: #ffffff;\n  }\n\n  .lb-service__availability strong {\n    display: block;\n    margin-bottom: 2px;\n    font-size: 14px;\n  }\n\n  .lb-service__availability span {\n    display: block;\n    color: #dfecec;\n    font-size: 13px;\n    line-height: 1.4;\n  }\n\n  .lb-service__quick-grid {\n    display: grid;\n    grid-template-columns: 1fr;\n    gap: 9px;\n  }\n\n  .lb-service__quick-link {\n    display: grid;\n    grid-template-columns: 38px minmax(0, 1fr) 18px;\n    gap: 11px;\n    align-items: center;\n    width: 100%;\n    min-height: 76px;\n    padding: 13px;\n    border: 1px solid #d8e7e7;\n    border-radius: 15px;\n    background: #ffffff;\n    color: #123f42 !important;\n    font: inherit;\n    text-align: left;\n    text-decoration: none !important;\n    cursor: pointer;\n    transition: border-color 0.18s ease, transform 0.18s ease, box-shadow 0.18s ease;\n  }\n\n  .lb-service__quick-link:hover {\n    border-color: #9fc9c5;\n    transform: translateY(-1px);\n    box-shadow: 0 7px 16px rgba(18, 63, 66, 0.08);\n  }\n\n  .lb-service__quick-icon {\n    display: inline-flex;\n    width: 38px;\n    height: 38px;\n    align-items: center;\n    justify-content: center;\n    border-radius: 11px;\n    background: #e6f4f2;\n    color: #005f5f;\n    font-size: 18px;\n    line-height: 1;\n  }\n\n  .lb-service__quick-copy {\n    min-width: 0;\n  }\n\n  .lb-service__quick-copy strong {\n    display: block;\n    margin-bottom: 2px;\n    font-size: 15px;\n    line-height: 1.3;\n  }\n\n  .lb-service__quick-copy span {\n    display: block;\n    color: #607a7c;\n    font-size: 13px;\n    line-height: 1.35;\n  }\n\n  .lb-service__quick-arrow {\n    color: #005f5f;\n    font-size: 20px;\n    font-weight: 700;\n  }\n\n  .lb-service__faq-list {\n    display: grid;\n    gap: 8px;\n  }\n\n  .lb-service__faq {\n    overflow: hidden;\n    border: 1px solid #d8e7e7;\n    border-radius: 14px;\n    background: #ffffff;\n  }\n\n  .lb-service__faq summary {\n    position: relative;\n    display: block;\n    padding: 15px 46px 15px 15px;\n    color: #123f42;\n    font-size: 15px;\n    font-weight: 800;\n    line-height: 1.4;\n    cursor: pointer;\n    list-style: none;\n  }\n\n  .lb-service__faq summary::-webkit-details-marker {\n    display: none;\n  }\n\n  .lb-service__faq summary::after {\n    content: \"+\";\n    position: absolute;\n    top: 50%;\n    right: 16px;\n    width: 24px;\n    height: 24px;\n    transform: translateY(-50%);\n    border-radius: 50%;\n    background: #e6f4f2;\n    color: #005f5f;\n    font-size: 19px;\n    font-weight: 700;\n    line-height: 23px;\n    text-align: center;\n  }\n\n  .lb-service__faq[open] summary::after {\n    content: \"\u2212\";\n  }\n\n  .lb-service__faq-content {\n    padding: 0 15px 15px;\n    color: #526f71;\n    font-size: 14px;\n    line-height: 1.55;\n  }\n\n  .lb-service__faq-content p {\n    margin: 0;\n  }\n\n  .lb-service__faq-content a {\n    color: #005f5f;\n    font-weight: 700;\n    text-underline-offset: 2px;\n  }\n\n  .lb-service__inline-chat {\n    padding: 0;\n    border: 0;\n    background: transparent;\n    color: #005f5f;\n    font: inherit;\n    font-weight: 700;\n    text-decoration: underline;\n    text-underline-offset: 2px;\n    cursor: pointer;\n  }\n\n  .lb-service__final {\n    display: flex;\n    flex-direction: column;\n    gap: 14px;\n    align-items: flex-start;\n    margin-top: 26px;\n    padding: 20px 18px;\n    border-radius: 18px;\n    background: #123f42;\n    color: #ffffff;\n  }\n\n  .lb-service__final h2 {\n    margin: 0 0 5px;\n    color: #ffffff;\n    font-size: 23px;\n    font-weight: 800;\n    line-height: 1.2;\n  }\n\n  .lb-service__final p {\n    margin: 0;\n    color: #dfecec;\n    font-size: 14px;\n    line-height: 1.5;\n  }\n\n  .lb-service__final .lb-service__button {\n    flex: 0 0 auto;\n  }\n\n  .lb-service__modal[hidden] {\n    display: none;\n  }\n\n  .lb-service__modal {\n    position: fixed;\n    z-index: 999999;\n    inset: 0;\n    display: grid;\n    place-items: center;\n    padding: 18px;\n  }\n\n  .lb-service__modal-backdrop {\n    position: absolute;\n    inset: 0;\n    border: 0;\n    background: rgba(18, 63, 66, 0.62);\n    cursor: pointer;\n  }\n\n  .lb-service__modal-dialog {\n    position: relative;\n    z-index: 1;\n    width: min(100%, 520px);\n    max-height: calc(100vh - 36px);\n    overflow-y: auto;\n    padding: 24px 18px 18px;\n    border-radius: 18px;\n    background: #ffffff;\n    box-shadow: 0 18px 55px rgba(18, 63, 66, 0.24);\n  }\n\n  .lb-service__modal-close {\n    position: absolute;\n    top: 10px;\n    right: 10px;\n    display: inline-flex;\n    width: 36px;\n    height: 36px;\n    align-items: center;\n    justify-content: center;\n    padding: 0;\n    border: 0;\n    border-radius: 50%;\n    background: #edf6f5;\n    color: #123f42;\n    font-size: 24px;\n    line-height: 1;\n    cursor: pointer;\n  }\n\n  .lb-service__modal-icon {\n    display: inline-flex;\n    width: 44px;\n    height: 44px;\n    align-items: center;\n    justify-content: center;\n    margin-bottom: 12px;\n    border-radius: 13px;\n    background: #e6f4f2;\n    color: #005f5f;\n    font-size: 22px;\n    font-weight: 800;\n  }\n\n  .lb-service__modal-dialog h2 {\n    margin: 0 42px 8px 0;\n    color: #123f42;\n    font-size: 24px;\n    font-weight: 800;\n    line-height: 1.2;\n  }\n\n  .lb-service__modal-dialog p {\n    margin: 0 0 14px;\n    color: #526f71;\n    font-size: 15px;\n    line-height: 1.55;\n  }\n\n  .lb-service__modal-dialog ul {\n    margin: 0 0 18px;\n    padding-left: 21px;\n    color: #345b5d;\n    font-size: 14px;\n    line-height: 1.55;\n  }\n\n  .lb-service__modal-dialog li + li {\n    margin-top: 4px;\n  }\n\n  .lb-service__modal-note {\n    padding: 11px 12px;\n    border-radius: 12px;\n    background: #f1f8f7;\n  }\n\n  .lb-service__modal-actions {\n    display: grid;\n    grid-template-columns: 1fr;\n    gap: 8px;\n  }\n\n  @media (min-width: 600px) {\n    .lb-service {\n      padding-right: 20px;\n      padding-left: 20px;\n    }\n\n    .lb-service__contact-grid {\n      grid-template-columns: 1.35fr 1fr;\n    }\n\n    .lb-service__quick-grid {\n      grid-template-columns: repeat(2, minmax(0, 1fr));\n    }\n\n    .lb-service__availability {\n      grid-template-columns: repeat(2, minmax(0, 1fr));\n      gap: 20px;\n    }\n\n    .lb-service__final {\n      flex-direction: row;\n      align-items: center;\n      justify-content: space-between;\n    }\n\n    .lb-service__final .lb-service__button {\n      width: auto;\n      min-width: 170px;\n    }\n\n    .lb-service__modal-actions {\n      grid-template-columns: 1fr auto;\n    }\n\n    .lb-service__modal-dialog {\n      padding: 28px 24px 24px;\n    }\n  }\n\n  @media (min-width: 900px) {\n    .lb-service {\n      padding-right: 24px;\n      padding-bottom: 48px;\n      padding-left: 24px;\n    }\n\n    .lb-service__hero {\n      padding: 38px 42px;\n      border-radius: 24px;\n    }\n\n    .lb-service__section {\n      margin-top: 34px;\n    }\n\n    .lb-service__quick-grid {\n      grid-template-columns: repeat(3, minmax(0, 1fr));\n    }\n\n    .lb-service__contact-card {\n      padding: 20px;\n    }\n\n    .lb-service__button {\n      width: auto;\n      min-width: 150px;\n    }\n  }\n\n  @media (prefers-reduced-motion: reduce) {\n    .lb-service__button,\n    .lb-service__quick-link {\n      transition: none;\n    }\n  }\n<\/style>\n\n<section class=\"lb-service\" aria-labelledby=\"lb-service-title\">\n  <div class=\"lb-service__inner\">\n    <header class=\"lb-service__hero\">\n      <div class=\"lb-service__badge\">\n        <span aria-hidden=\"true\">\u2713<\/span>\n        Hilfe schnell finden\n      <\/div>\n      <h1 id=\"lb-service-title\">Kundenservice<\/h1>\n      <p>\n        Unser Chat hilft Ihnen schnell bei Fragen zu Bestellung, Lieferung, R\u00fcckgabe\n        und Reklamation \u2013 einfach Schritt f\u00fcr Schritt.\n      <\/p>\n    <\/header>\n\n    <section class=\"lb-service__section\" aria-labelledby=\"lb-contact-title\">\n      <div class=\"lb-service__section-head\">\n        <h2 id=\"lb-contact-title\">Wie k\u00f6nnen wir Ihnen helfen?<\/h2>\n        <p>Am schnellsten erhalten Sie Hilfe \u00fcber unseren Chat.<\/p>\n      <\/div>\n\n      <div class=\"lb-service__contact-grid\">\n        <article class=\"lb-service__contact-card lb-service__contact-card--primary\">\n          <span class=\"lb-service__contact-icon\" aria-hidden=\"true\">\ud83d\udcac<\/span>\n          <h3>Chat starten<\/h3>\n          <p>Der Chat f\u00fchrt Sie gezielt durch Ihr Anliegen und fragt alle ben\u00f6tigten Angaben ab.<\/p>\n          <button class=\"lb-service__button lb-service__button--primary\" type=\"button\" data-lb-open-chat>\n            Chat \u00f6ffnen\n          <\/button>\n        <\/article>\n\n        <article class=\"lb-service__contact-card\">\n          <span class=\"lb-service__contact-icon\" aria-hidden=\"true\">\u2709<\/span>\n          <h3>Lieber eine Nachricht senden?<\/h3>\n          <p>Wenn Sie den Chat nicht nutzen m\u00f6chten, erreichen Sie uns \u00fcber das Kontaktformular.<\/p>\n          <a class=\"lb-service__button\" href=\"https:\/\/www.lesebrille.de\/en\/help-contact\/\">\n            Formular \u00f6ffnen\n          <\/a>\n        <\/article>\n      <\/div>\n\n      <div class=\"lb-service__availability\" role=\"group\" aria-label=\"Erreichbarkeit des Kundenservice\">\n        <div>\n          <strong>Antwortzeit<\/strong>\n          <span>Normalerweise antworten wir innerhalb von 24 Stunden; in den bayerischen Ferien sind Ausnahmen m\u00f6glich.<\/span>\n        <\/div>\n      <\/div>\n    <\/section>\n\n    <section class=\"lb-service__section\" aria-labelledby=\"lb-quick-title\">\n      <div class=\"lb-service__section-head\">\n        <h2 id=\"lb-quick-title\">Direkt zur passenden Hilfe<\/h2>\n        <p>Die wichtigsten Informationen und n\u00e4chsten Schritte auf einen Blick.<\/p>\n      <\/div>\n\n      <nav class=\"lb-service__quick-grid\" aria-label=\"Service-Themen\">\n        <a class=\"lb-service__quick-link\" href=\"https:\/\/www.lesebrille.de\/en\/shipping-information\/\">\n          <span class=\"lb-service__quick-icon\" aria-hidden=\"true\">\ud83d\udce6<\/span>\n          <span class=\"lb-service__quick-copy\">\n            <strong>Versand &amp; Lieferung<\/strong>\n            <span>Versandkosten, Lieferl\u00e4nder und Sendungsverfolgung<\/span>\n          <\/span>\n          <span class=\"lb-service__quick-arrow\" aria-hidden=\"true\">\u203a<\/span>\n        <\/a>\n\n        <a class=\"lb-service__quick-link\" href=\"https:\/\/www.lesebrille.de\/en\/returns\/\">\n          <span class=\"lb-service__quick-icon\" aria-hidden=\"true\">\u21a9<\/span>\n          <span class=\"lb-service__quick-copy\">\n            <strong>R\u00fccksendung<\/strong>\n            <span>R\u00fcckgabe innerhalb von 14 Tagen online anmelden<\/span>\n          <\/span>\n          <span class=\"lb-service__quick-arrow\" aria-hidden=\"true\">\u203a<\/span>\n        <\/a>\n\n        <button class=\"lb-service__quick-link\" type=\"button\" data-lb-open-complaint>\n          <span class=\"lb-service__quick-icon\" aria-hidden=\"true\">!<\/span>\n          <span class=\"lb-service__quick-copy\">\n            <strong>Reklamation<\/strong>\n            <span>Besch\u00e4digte oder falsch gelieferte Ware im Chat melden<\/span>\n          <\/span>\n          <span class=\"lb-service__quick-arrow\" aria-hidden=\"true\">\u203a<\/span>\n        <\/button>\n\n        <a class=\"lb-service__quick-link\" href=\"https:\/\/www.lesebrille.de\/en\/payment-methods\/\">\n          <span class=\"lb-service__quick-icon\" aria-hidden=\"true\">\u20ac<\/span>\n          <span class=\"lb-service__quick-copy\">\n            <strong>Bezahlm\u00f6glichkeiten<\/strong>\n            <span>Zahlungsarten und Hinweise zur Bezahlung<\/span>\n          <\/span>\n          <span class=\"lb-service__quick-arrow\" aria-hidden=\"true\">\u203a<\/span>\n        <\/a>\n\n        <a class=\"lb-service__quick-link\" href=\"https:\/\/www.lesebrille.de\/en\/calculate-reading-glasses-diopters\/\">\n          <span class=\"lb-service__quick-icon\" aria-hidden=\"true\">+1,5<\/span>\n          <span class=\"lb-service__quick-copy\">\n            <strong>Passende St\u00e4rke<\/strong>\n            <span>Lesest\u00e4rke kostenlos online ermitteln<\/span>\n          <\/span>\n          <span class=\"lb-service__quick-arrow\" aria-hidden=\"true\">\u203a<\/span>\n        <\/a>\n\n      <\/nav>\n    <\/section>\n\n    <section class=\"lb-service__section\" aria-labelledby=\"lb-faq-title\">\n      <div class=\"lb-service__section-head\">\n        <h2 id=\"lb-faq-title\">H\u00e4ufige Fragen<\/h2>\n        <p>Kurze Antworten auf die h\u00e4ufigsten Service-Anliegen.<\/p>\n      <\/div>\n\n      <div class=\"lb-service__faq-list\">\n        <details class=\"lb-service__faq\">\n          <summary>Wo ist meine Bestellung?<\/summary>\n          <div class=\"lb-service__faq-content\">\n            <p>\n              Nach dem Versand erhalten Sie per E-Mail einen Link zur DHL-Sendungsverfolgung.\n              Pr\u00fcfen Sie bitte auch Ihren Spam-Ordner. Bleibt der Versandstatus l\u00e4ngere Zeit unver\u00e4ndert,\n              <button class=\"lb-service__inline-chat\" type=\"button\" data-lb-open-chat>\u00f6ffnen Sie bitte den Chat<\/button>.\n            <\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"lb-service__faq\">\n          <summary>Kann ich meine Lieferadresse nachtr\u00e4glich \u00e4ndern?<\/summary>\n          <div class=\"lb-service__faq-content\">\n            <p>\n              \u00d6ffnen Sie bitte sofort den Chat und halten Sie Ihre Bestellnummer bereit.\n              Solange die Bestellung noch nicht verpackt wurde, versuchen wir die Adresse zu \u00e4ndern.\n              Nach Beginn der Versandbearbeitung k\u00f6nnen wir eine \u00c4nderung nicht garantieren.\n            <\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"lb-service__faq\">\n          <summary>Wie kann ich eine Lesebrille zur\u00fccksenden?<\/summary>\n          <div class=\"lb-service__faq-content\">\n            <p>\n              Sie k\u00f6nnen Ihre R\u00fccksendung innerhalb von 14 Tagen \u00fcber unser\n              <a href=\"https:\/\/www.lesebrille.de\/en\/returns\/\">Retourenportal<\/a> anmelden.\n              Dort finden Sie auch alle Informationen zu R\u00fccksendekosten, Verpackung und Erstattung.\n            <\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"lb-service__faq\">\n          <summary>Was mache ich bei besch\u00e4digter oder falsch gelieferter Ware?<\/summary>\n          <div class=\"lb-service__faq-content\">\n            <p>\n              Melden Sie bitte keine normale R\u00fccksendung an. Starten Sie stattdessen\n              <button class=\"lb-service__inline-chat\" type=\"button\" data-lb-open-complaint>die Reklamation \u00fcber unseren Chat<\/button>.\n              Er f\u00fchrt Sie Schritt f\u00fcr Schritt durch die Meldung und fragt alle ben\u00f6tigten Angaben ab.\n              Bei einem Fehler unsererseits \u00fcbernehmen wir die notwendigen R\u00fccksendekosten.\n            <\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"lb-service__faq\">\n          <summary>Kann ich eine Lesebrille direkt umtauschen?<\/summary>\n          <div class=\"lb-service__faq-content\">\n            <p>\n              Einen direkten Umtausch bieten wir nicht an. Senden Sie die nicht gew\u00fcnschte Lesebrille zur\u00fcck\n              und bestellen Sie das gew\u00fcnschte Modell oder die passende St\u00e4rke einfach neu.\n              Die Erstattung erfolgt \u00fcber die urspr\u00fcnglich verwendete Zahlungsart.\n            <\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"lb-service__faq\">\n          <summary>Welche St\u00e4rke brauche ich?<\/summary>\n          <div class=\"lb-service__faq-content\">\n            <p>\n              Mit unserem kostenlosen\n              <a href=\"https:\/\/www.lesebrille.de\/en\/calculate-reading-glasses-diopters\/\">Sehst\u00e4rken-Check<\/a>\n              k\u00f6nnen Sie eine passende Lesest\u00e4rke online ermitteln. Haben Ihre Augen unterschiedliche St\u00e4rken\n              oder bestehen weitere Sehbeschwerden, wenden Sie sich bitte an einen Augenarzt oder Optiker.\n            <\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"lb-service__faq\">\n          <summary>Kann ich eine Fertiglesebrille bei unterschiedlichen Augenst\u00e4rken nutzen?<\/summary>\n          <div class=\"lb-service__faq-content\">\n            <p>\n              Unsere Fertiglesebrillen haben in beiden Gl\u00e4sern dieselbe St\u00e4rke.\n              Wenn Sie f\u00fcr beide Augen unterschiedliche Werte ben\u00f6tigen, empfehlen wir eine individuell\n              angepasste Brille vom Optiker.\n            <\/p>\n          <\/div>\n        <\/details>\n      <\/div>\n    <\/section>\n\n    <section class=\"lb-service__final\" aria-labelledby=\"lb-final-title\">\n      <div>\n        <h2 id=\"lb-final-title\">Ihr Anliegen war nicht dabei?<\/h2>\n        <p>Starten Sie den Chat \u2013 er hilft Ihnen direkt weiter oder leitet Ihr Anliegen an uns weiter.<\/p>\n      <\/div>\n      <button class=\"lb-service__button lb-service__button--primary\" type=\"button\" data-lb-open-chat>\n        Chat \u00f6ffnen\n      <\/button>\n    <\/section>\n  <\/div>\n<\/section>\n\n<div class=\"lb-service__modal\" data-lb-complaint-modal hidden>\n  <button class=\"lb-service__modal-backdrop\" type=\"button\" data-lb-close-complaint aria-label=\"Fenster schlie\u00dfen\"><\/button>\n  <div class=\"lb-service__modal-dialog\" role=\"dialog\" aria-modal=\"true\" aria-labelledby=\"lb-complaint-title\" aria-describedby=\"lb-complaint-description\">\n    <button class=\"lb-service__modal-close\" type=\"button\" data-lb-close-complaint aria-label=\"Fenster schlie\u00dfen\">\u00d7<\/button>\n    <span class=\"lb-service__modal-icon\" aria-hidden=\"true\">!<\/span>\n    <h2 id=\"lb-complaint-title\">Reklamation im Chat melden<\/h2>\n    <p id=\"lb-complaint-description\">\n      Unser Chat f\u00fchrt Sie Schritt f\u00fcr Schritt durch die Reklamation. So erhalten wir direkt\n      alle Angaben, die wir zur schnellen Bearbeitung ben\u00f6tigen.\n    <\/p>\n    <ul>\n      <li>Bestellnummer bereithalten<\/li>\n      <li>Grund der Reklamation ausw\u00e4hlen<\/li>\n      <li>Fragen des Chats beantworten<\/li>\n    <\/ul>\n    <p class=\"lb-service__modal-note\">\n      Bitte melden Sie besch\u00e4digte oder falsch gelieferte Ware nicht \u00fcber das normale Retourenportal.\n    <\/p>\n    <div class=\"lb-service__modal-actions\">\n      <button class=\"lb-service__button lb-service__button--primary\" type=\"button\" data-lb-complaint-chat>\n        Reklamation im Chat starten\n      <\/button>\n      <button class=\"lb-service__button\" type=\"button\" data-lb-close-complaint>\n        Abbrechen\n      <\/button>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script>\n  (function () {\n    var chatButtons = document.querySelectorAll(\"[data-lb-open-chat]\");\n    var complaintButtons = document.querySelectorAll(\"[data-lb-open-complaint]\");\n    var complaintModal = document.querySelector(\"[data-lb-complaint-modal]\");\n    var complaintChatButton = document.querySelector(\"[data-lb-complaint-chat]\");\n    var complaintCloseButtons = document.querySelectorAll(\"[data-lb-close-complaint]\");\n    var lastFocusedElement = null;\n\n    function openChat() {\n      if (window.tidioChatApi && typeof window.tidioChatApi.open === \"function\") {\n        window.tidioChatApi.open();\n        return;\n      }\n\n      document.addEventListener(\n        \"tidioChat-ready\",\n        function () {\n          if (window.tidioChatApi && typeof window.tidioChatApi.open === \"function\") {\n            window.tidioChatApi.open();\n          }\n        },\n        { once: true }\n      );\n    }\n\n    function openComplaintModal() {\n      if (!complaintModal) {\n        openChat();\n        return;\n      }\n\n      lastFocusedElement = document.activeElement;\n      complaintModal.hidden = false;\n      document.body.style.overflow = \"hidden\";\n\n      var closeButton = complaintModal.querySelector(\".lb-service__modal-close\");\n      if (closeButton) {\n        closeButton.focus();\n      }\n    }\n\n    function closeComplaintModal() {\n      if (!complaintModal) {\n        return;\n      }\n\n      complaintModal.hidden = true;\n      document.body.style.overflow = \"\";\n\n      if (lastFocusedElement && typeof lastFocusedElement.focus === \"function\") {\n        lastFocusedElement.focus();\n      }\n    }\n\n    chatButtons.forEach(function (button) {\n      button.addEventListener(\"click\", openChat);\n    });\n\n    complaintButtons.forEach(function (button) {\n      button.addEventListener(\"click\", openComplaintModal);\n    });\n\n    complaintCloseButtons.forEach(function (button) {\n      button.addEventListener(\"click\", closeComplaintModal);\n    });\n\n    if (complaintChatButton) {\n      complaintChatButton.addEventListener(\"click\", function () {\n        closeComplaintModal();\n        openChat();\n      });\n    }\n\n    document.addEventListener(\"keydown\", function (event) {\n      if (event.key === \"Escape\" && complaintModal && !complaintModal.hidden) {\n        closeComplaintModal();\n      }\n    });\n  })();\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u2713 Hilfe schnell finden Kundenservice Unser Chat hilft Ihnen schnell bei Fragen zu Bestellung, Lieferung, R\u00fcckgabe und Reklamation \u2013 einfach Schritt f\u00fcr Schritt. Wie k\u00f6nnen wir Ihnen helfen? Am schnellsten erhalten Sie Hilfe \u00fcber unseren Chat. \ud83d\udcac Chat starten Der Chat f\u00fchrt Sie gezielt durch Ihr Anliegen und fragt alle ben\u00f6tigten Angaben ab. Chat \u00f6ffnen [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-212711","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"acf":[],"_links":{"self":[{"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/pages\/212711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/comments?post=212711"}],"version-history":[{"count":3,"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/pages\/212711\/revisions"}],"predecessor-version":[{"id":239349,"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/pages\/212711\/revisions\/239349"}],"wp:attachment":[{"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/media?parent=212711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}