{"id":245101,"date":"2026-07-16T10:13:00","date_gmt":"2026-07-16T08:13:00","guid":{"rendered":"https:\/\/www.lesebrille.de\/return-shipment\/"},"modified":"2026-10-08T13:38:19","modified_gmt":"2026-10-08T11:38:19","slug":"return-shipment","status":"publish","type":"post","link":"https:\/\/www.lesebrille.de\/en\/return-shipment\/","title":{"rendered":"Return shipment"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Your new reading glasses don&#8217;t quite meet your expectations?<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Maybe the prescription doesn&#8217;t fit perfectly or you don&#8217;t like the design after all &#8211; no problem: you can return your reading glasses to us within 14 days without any problems.<\/p>\n\n<h3 class=\"wp-block-heading\">How to ensure your return goes smoothly<\/h3>\n\n<p class=\"wp-block-paragraph\">Please note the following information so that we can process your return quickly:<\/p>\n\n<h4 class=\"wp-block-heading\">1. article condition<\/h4>\n\n<ul class=\"wp-block-list\">\n<li>We only take back reading glasses if they are unused and in their original condition.<\/li>\n\n\n\n<li>A short fitting is of course permitted.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\">2. stickers &amp; labels<\/h4>\n\n<ul class=\"wp-block-list\">\n<li>All original stickers and labels must remain on the glasses.<\/li>\n\n\n\n<li>As soon as stickers or labels have been removed or damaged, a return is unfortunately no longer possible.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\">3rd case<\/h4>\n\n<ul class=\"wp-block-list\">\n<li>If a case was supplied, please return it as well.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\">4th packaging<\/h4>\n\n<ul class=\"wp-block-list\">\n<li>Pack the reading glasses carefully in the <strong>original protective bag.<\/strong><\/li>\n\n\n\n<li>This prevents damage during transportation and speeds up processing.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Thank you for your support &#8211; this will enable us to process your return particularly quickly and easily.<\/p>\n\n<h5 class=\"wp-block-heading\">Processing fee<\/h5>\n\n<p class=\"wp-block-paragraph\">If these return policies are not followed, we reserve the right to charge a <strong>processing fee of \u20ac5<\/strong>.<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h4 class=\"wp-block-heading\">Step-by-Step: Here&#8217;s How Returns Work<\/h4>\n\n<p class=\"wp-block-paragraph\">With our partner <strong>Returnless<\/strong>, you can easily register your return online.<\/p>\n\n<ol class=\"wp-block-list\">\n<li><strong>Verify your order<\/strong> at<br\/>. Open the returns portal and <strong>enter <\/strong>your <strong>order number<\/strong> (<strong>WITHOUT &#8221; <\/strong>LE&#8221; at the beginning) and your <strong>ZIP code <\/strong>.<\/li>\n\n\n\n<li><strong>Select an item<\/strong><br\/>Select the reading glasses you would like to return and specify the quantity.<\/li>\n\n\n\n<li><strong>Specify the reason for the return<\/strong><br\/>Please select a reason for the return, such as \u201cPrescription doesn\u2019t fit\u201d or \u201cDon\u2019t like the design.\u201d This helps us improve our products. <\/li>\n\n\n\n<li><strong>Please note the terms and conditions<\/strong>:<br\/>Please note that the glasses must be unused, in their original condition, and still have all tags and labels attached.<br\/><strong>Important:<\/strong> Unfortunately, returns are no longer possible once labels or tags have been removed or damaged.<\/li>\n\n\n\n<li><strong>Select a shipping option<\/strong><br\/>Select the shipping method offered on the portal, such as a printable shipping label or a QR code for the drop-off location.<br\/><em>Note: You are responsible for the return shipping costs unless there was an error on our part.<\/em><\/li>\n\n\n\n<li><strong>Get a label or QR code<\/strong> at<br\/>. You&#8217;ll receive the return label (PDF) or QR code directly in the portal and also via email.<\/li>\n\n\n\n<li><strong>Pack and Drop Off the Item<\/strong><br\/>Carefully <strong>pack<\/strong> the glasses in their original protective pouch, include the case if applicable, and drop off the package at the selected drop-off location.<\/li>\n\n\n\n<li><strong>Track Your Return &amp; Get a Refund<\/strong><br\/>You can <strong>track<\/strong> your <strong>return<\/strong> online. Once we receive and inspect the item, we will refund the purchase amount via the payment method you used. <\/li>\n<\/ol>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/lesebrille.returnless.com\/de\" target=\"_blank\" rel=\"noreferrer noopener\">Go to the Returns Portal<\/a><\/div>\n<\/div>\n\n<p class=\"wp-block-paragraph\">As the buyer, you are responsible for the return shipping costs unless there is an error on our part (e.g., <strong>incorrect delivery<\/strong> or <strong>damaged goods<\/strong>).<br\/>In these cases, we will, of course, cover the return shipping costs.<br\/>Please contact our customer service team in advance so that we can review your specific situation and determine together whether a return is necessary. <\/p>\n\n<p class=\"wp-block-paragraph\">Once we have received and inspected your return, we will typically refund the purchase amount within <strong>14 business days<\/strong>.<br\/>Refunds are always issued via the <strong>original payment method<\/strong>.<\/p>\n\n<p class=\"wp-block-paragraph\">If you would like to return the item yourself, please send it\u2014provided there is no error on our part\u2014with sufficient postage to:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>LESEBRILLE.de<\/strong><br\/>Daiserstr. 15<br\/>Rear Building<br\/>81371 Munich<br\/>Germany <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your new reading glasses don&#8217;t quite meet your expectations? Maybe the prescription doesn&#8217;t fit perfectly or you don&#8217;t like the design after all &#8211; no problem: you can return your reading glasses to us within 14 days without any problems. How to ensure your return goes smoothly Please note the following information so that we [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1710],"tags":[],"class_list":["post-245101","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/posts\/245101","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/comments?post=245101"}],"version-history":[{"count":1,"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/posts\/245101\/revisions"}],"predecessor-version":[{"id":245102,"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/posts\/245101\/revisions\/245102"}],"wp:attachment":[{"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/media?parent=245101"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/categories?post=245101"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lesebrille.de\/en\/wp-json\/wp\/v2\/tags?post=245101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}