Return shipment
Your new reading glasses don’t meet your expectations?
Perhaps the color looks different than expected, the selected prescription doesn’t quite fit, or the design doesn’t suit your taste? No problem – you have the option of returning your reading glasses to us within 14 days.
You can now conveniently return your order via this link to process your return.
Returns policy
We want you to be completely satisfied with your purchase from us. Should you decide to return a pair of reading glasses, we ask that you follow the guidelines below to make the process as easy and hassle-free as possible for you:
1. condition of the items: We accept the return of reading glasses as long as they are unused. Wearing the glasses to try them on is of course okay and does not stand in the way of a return.
2. stickers and labels: Please make sure that all original stickers and labels are still attached to the reading glasses. These are essential for the return process.
3. case: If a case was included with your reading glasses, this must also be returned.
4. packaging: Please sort each pair of glasses carefully into the correct packaging bag. This will help us to process your return quickly and efficiently.
Handling fee: We understand that mistakes can happen. However, we reserve the right to charge a handling fee of €5 if the above returns policy is not followed. This fee is to cover the cost of processing non-compliant returns.
We thank you for your understanding and cooperation.