Customer service

Our chatbot can help you with most customer service issues immediately and easily help. Just give it a try:

Would you prefer to send us an e-mail, of course! Simply use our contact form and let us know your request. We will be happy to help you.

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Our customer service is available Monday to Friday between 10:00 am and 1:00 pm.
There may be exceptions during the Bavarian vacations. We normally reply within 24 hours.

FAQ - Frequently asked questions

We have over 1000 models of reading glasses, sunglasses and reading glasses with blue light filters.

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to the sunglasses for reading
to the glasses with blue light filter

Especially when you buy your first pair of reading glasses, the question arises: What power do I need? With our diopter calculator for reading glasses, you can easily calculate the required reading power yourself.

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Unfortunately, we cannot offer individual glazing. However, you can order Klammeraffe Premium reading glasses as a frame only and have them individually glazed by your trusted optician.

You can order the premium collection of single-vision reading glasses from us. You will receive models made from Grilamid® TR90 as well as lenses in optician quality, which are glazed directly by our partner in Munich.

If you are still unsure, you can also order just the frame first and add the glazing at a later date.

You can find all available models from the Premium collection here.

There are many different types of devices to help with reading if your own eyes are not good enough. These include classic magnifying glasses, but also reading rulers that enlarge individual lines of text and digital systems that scan text and display it enlarged on a monitor or even read it aloud.
However, the most common type of reading aids are reading glasses, or more precisely prefabricated reading glasses, whose lenses are not specially adapted to the wearer’s visual acuity, but where both lenses have the same, prefabricated diopter values and which help people with presbyopia to be able to read texts clearly again at the usual reading distance.

n contrast to glasses, which are individually adjusted to your needs by an optician, ready-made reading glasses are already prefabricated. Ready-made reading glasses therefore always have the same power in both eyes and are usually available from 1.0 diopters to 3.5 diopters in increments of 0.5 diopters.

Even if cheap reading glasses are often available for just a few euros and are certainly more than enough for a quick glance at a petrol receipt or a till receipt, you should do yourself a favor and buy higher quality reading glasses for longer, relaxed reading.
If you get on well with ready-made reading glasses, you can expect significantly better lenses for models from around 15 euros, which usually have less distortion in the peripheral areas and some also have integrated filters or anti-reflective coatings. If you have problems reading despite wearing good ready-made reading glasses (e.g. headaches, burning eyes or rapid fatigue), you should have your reading glasses customized by an optician. Cheap offers for reading glasses with customized lenses are often available from as little as 20-30 euros. However, if you want a special branded frame, lighter lenses or additional anti-reflective coatings, customized reading glasses can cost several hundred euros.

If you have not needed glasses before, you will probably be fine with ready-made reading glasses. Nevertheless, it is advisable to have an eye test carried out by an ophthalmologist or optician to check whether presbyopia occurs to the same extent in both eyes and, of course, to determine what power your reading glasses should have.

It’s handy to have a pair of reading glasses to hand in all sorts of places, one in the car, one at the workbench, one on the armchair in the living room. And of course you sometimes reach for inexpensive glasses. These inexpensive reading glasses are a good choice, especially when it comes to briefly reading a note or a receipt – better a cheap pair of reading glasses than none at all.
However, the very cheap models for just a few euros should not necessarily be used permanently, as the low price is sometimes at the expense of quality. But even here, if you don’t have any problems with them, you can’t go wrong.
Even if people often say otherwise: The wrong glasses have no lasting effect on the health of your eyes. This is also confirmed by the optical professionals at Zeiss:
https://www.zeiss.de/vision-care/besser-sehen/gesundheit-vorsorge/kann-die-falsche-brille-oder-schlechtes-licht-den-augen-schaden.html

From around the age of 40, most people find that they can no longer read small print well. Initially, it helps to increase the distance to the text a little, i.e. simply stretch your arm a little more so that the letters can be seen clearly again. But at the latest when “the arm is no longer long enough” or perhaps even a headache sets in when reading, you should do something good for yourself and your eyes and buy your first pair of reading glasses.

Especially if you need different lenses in both eyes or if you already needed everyday glasses before reading glasses, you should have your reading glasses custom-made by an optician. Customized reading glasses are also a sensible investment if you read a lot at work or as a hobby, or if you work with small parts.

So-called presbyopia occurs sooner or later in almost all people. The lens in the eye loses its elasticity over the years, meaning that it can no longer be deformed so flexibly that it can image close objects sharply on the retina. Reading glasses help the eye here, the muscles do not have to pull so hard on the lens and reading becomes relaxed again.

High-quality reading glasses are not only characterized by particularly careful workmanship, but also by first-class lenses. These offer a clear, sharp image – even in the peripheral areas – and are easy on the eyes when reading or carrying out fine work. Many models are also made from high-quality materials such as acetate or titanium, which ensure a high level of comfort, durability and an elegant look. The lenses are often also scratch-resistant and equipped with practical extras, such as UV protection or special filters against blue light from screens and smartphones.

We do everything we can to ensure that your order arrives at your home as quickly as possible. If individual items have a longer delivery time, your order may be split into several deliveries.

After your order has left our warehouse, you will receive an e-mail with a link to track your shipment. You can use this to view the current status of your order at any time.

You can also use our chatbot to check the status of your order using your order number. To do this, please open the chatbot > Help with an order > Check order status and delivery.

We send orders of 1-5 pairs of reading glasses by post as a consignment (with tracking). Our boxes are optimized for insertion in normal letterboxes, so you don’t usually have to wait at home for delivery or walk to the parcel store to collect your reading glasses(es).

Orders of six or more reading glasses are sent by DHL as a parcel. To receive this shipment, it is unfortunately necessary for you (or a friendly neighbor) to accept the parcel and acknowledge receipt. If you are not available and neither is a neighbor, the parcel will be left for collection at the nearest post office or DHL parcel store.

There are no shipping costs for orders over 29 euros.

We ship your reading glasses immediately after receipt of payment. If we receive your order and payment by 15:00 on working days, the shipment will usually be handed over to our shipping service provider on the same day.

All payment methods offered – with the exception of bank transfer – are designed for immediate receipt of payment. When paying by bank transfer, it may take 1-2 working days for your payment to be credited to our bank account. In this case, the delivery time will also be extended by 1-2 working days.

Delivery times (after shipment):

  • Germany: 1-3 working days

  • Austria: 3-5 working days

  • Italy: 4-7 working days

  • France: 4-7 working days

Note on vacation periods:
During the Bavarian school vacations – especially in the summer months – there may be slight delays in processing and shipping. We are a young, committed company and will do our best to deliver your order as quickly as possible even during this time.

We currently only deliver our reading glasses to Germany, Austria, Italy and France:

Germany

Shipping costs: 2,90 € (free shipping from 29,00 €)
DHL: 1-3 working days

Austria, Italy and France

Shipping costs: 2,90 € (free shipping from 29,00 €)
DHL: 3-5 working days

Please check the shipment tracking to see if the parcel has been left with a neighbor. If it is not with a neighbor and the shipping status has not changed for 5 days, please contact us – conveniently via chatbot or contact form.

If your order has not yet been packed, please do not hesitate to contact us (preferably via chatbot) and let us know what changes you would like to make. We will do our best to implement them by forwarding a request to our logistics team.

However, we cannot guarantee that the change can be made in time before dispatch.

You can find all information here

Returns policy for reading glasses at Lesebrille.de

We want you to be completely satisfied with your purchase from us. Should you decide to return a pair of reading glasses, please follow the guidelines below to make the process as easy and hassle-free as possible for you:

1. condition of the items: We accept the return of reading glasses as long as they are unused. Wearing the glasses to try them on is of course fine and does not prevent a return.

2. stickers and labels: Please make sure that all original stickers and labels are still attached to the reading glasses. These are essential for the reversal.

3. case: If a case was included with your reading glasses, this must also be returned.

4. packaging: Please sort each pair of glasses carefully into the correct packaging bag. This helps us to process your return quickly and efficiently.

Processing fee: We understand that mistakes can happen. However, we reserve the right to charge a processing fee of 5 euros if the above returns guidelines are not adhered to. This fee is used to cover the costs of processing non-compliant returns.

We thank you for your understanding and cooperation.

Philip Kurzenberger e.K.
Order number: #LS _ _ _ _ _ _
Fallstraße 9
81369 Munich
Germany

Once we have received and processed your return, we will refund the corresponding amount within 14 working days. The refund will be made via the payment method you used.

How can I complain about reading glasses?

Please do not send us any defective glasses without consulting us.

Please start our chatbot (there is a button at the top of the page) and click on “Complaint“. You will receive all further information there.

Please start our chatbot (there is a button at the top of the page) and click on “Complaint”. You will receive all further information there.

With some spectacles, material fatigue can occur, resulting in frame breakage.

Please start our chatbot (there is a button at the top of the page) and click on “Complaint“. You will receive all further information there.

In almost all cases, this type of damage is caused by incorrect handling of the glasses, e.g. by putting the glasses on with only one hand or by opening the temples too wide. This type of damage must always be checked individually by our customer service staff.

Please start our chatbot (there is a button at the top of the page) and click on “Complaint“. You will receive all further information there.

What payment methods are available?

We offer the following payment methods:

  • Paypal
  • Klarna purchase on account
  • Credit card
  • Bank transfer
  • Instant bank transfer
  • Giropay
  • EPS
  • Apple Pay

ou can choose to purchase on account via Klarna. You will need a Klarna account for this. You can find more information here:

https://www.klarna.com/de/sicher-bezahlen/