Your new reading glasses don’t quite meet your expectations?

Maybe the prescription doesn’t fit perfectly or you don’t like the design after all – no problem: you can return your reading glasses to us within 14 days without any problems.

How to ensure your return goes smoothly

Please note the following information so that we can process your return quickly:

1. article condition

• We only take back reading glasses if they are unused and in their original condition.
• A short fitting is of course permitted.

2. stickers & labels

• All original stickers and labels must remain on the glasses.
• As soon as stickers or labels have been removed or damaged, a return is unfortunately no longer possible.

3rd case

• If a case was supplied, please return it as well.

4th packaging

• Pack the reading glasses carefully in the original protective bag.
• This prevents damage during transportation and speeds up processing.

Thank you for your support – this will enable us to process your return particularly quickly and easily.

Processing fee

If these return policies are not followed, we reserve the right to charge a processing fee of €5.

Step-by-Step: Here’s How Returns Work

With our partner Returnless, you can easily register your return online.

1. Verify your order at
   . Open the returns portal and enter your order number (WITHOUT ” LE” at the beginning) and your ZIP code .
2. Select an item
   Select the reading glasses you would like to return and specify the quantity.
3. Specify the reason for the return
   Please select a reason for the return, such as “Prescription doesn’t fit” or “Don’t like the design.” This helps us improve our products.
4. Please note the terms and conditions:
   Please note that the glasses must be unused, in their original condition, and still have all tags and labels attached.
   Important: Unfortunately, returns are no longer possible once labels or tags have been removed or damaged.
5. Select a shipping option
   Select the shipping method offered on the portal, such as a printable shipping label or a QR code for the drop-off location.
   Note: You are responsible for the return shipping costs unless there was an error on our part.
6. Get a label or QR code at
   . You’ll receive the return label (PDF) or QR code directly in the portal and also via email.
7. Pack and Drop Off the Item
   Carefully pack the glasses in their original protective pouch, include the case if applicable, and drop off the package at the selected drop-off location.
8. Track Your Return & Get a Refund
   You can track your return online. Once we receive and inspect the item, we will refund the purchase amount via the payment method you used.

As the buyer, you are responsible for the return shipping costs unless there is an error on our part (e.g., incorrect delivery or damaged goods).
In these cases, we will, of course, cover the return shipping costs.
Please contact our customer service team in advance so that we can review your specific situation and determine together whether a return is necessary.

Once we have received and inspected your return, we will typically refund the purchase amount within 14 business days.
Refunds are always issued via the original payment method.

If you would like to return the item yourself, please send it—provided there is no error on our part—with sufficient postage to:

LESEBRILLE.de
Daiserstr. 15
Rear Building
81371 Munich
Germany